Team Lead Technical Operations, Stripe Delivery Center

<h2><strong>Who we are </strong></h2> <h3><strong>About Stripe</strong></h3> <p><span style="font-weight: 400;">Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.</span></p> <h2><strong>What you’ll do</strong></h2> <p>You will act in a player-coach capacity and will be accountable for supporting associates in delivering against target set goals and mentoring in subject matter expertise. You will manage a small team of TechOps Payments Analysts.</p> <h3><strong>Responsibilities</strong></h3> <ul> <li>Champion metrics-driven analysis to continuously assess and optimize team performance, with a strong focus on automation&nbsp;</li> <li>Leverage automation to streamline data reporting and deliver timely, data-driven insights to management/key stakeholders&nbsp;</li> <li>Utilize data as a core tool for guiding people management strategies and optimizing team productivity&nbsp;</li> <li>Play a key role in weekly business reviews (WBR), using data to lead discussions support decision-making</li> <li>Manage capacity and scheduling, dividing and assigning work between team members.</li> <li>Lead independent discussions with TechOps, Engineering and XFN Partners to unblock complex reconciliation issues.&nbsp;</li> <li>Ensure your team has strong data analysis and Technical skills needed to be successful in their role.</li> <li>Setting clear goals and expectations for individual and team performance.&nbsp;</li> <li>Foster a culture of continuous improvement to refine team processes and procedures.&nbsp;</li> <li>Support recruitment and hiring initiatives.</li> <li>Coach and mentor individuals to meet career via structured career development conversations.&nbsp;</li> <li>Provide continuous performance feedback and facilitate periodic formal performance reviews.</li> <li>Drive and own initiatives that make the team a warm and welcoming place to work.</li> <li>Keep the team engaged and motivated towards their work.</li> </ul> <h2><strong>Who you are</strong></h2> <p><span style="font-weight: 400;">We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.</span></p> <h3><strong>Minimum requirements</strong></h3> <ul> <li>Been performing well in your current role for a minimum of 12 months</li> <li>9+ years experience and at least 1-2 + years experience leading operations teams</li> <li>SQL, Data Analysis and Payments Reconciliation Skills&nbsp;</li> <li>Strong Ownership mindset and ability to get the team unblocked with internal/external help</li> <li>Excellent interpersonal and communications skills</li> <li>Exemplary planning and time management skills</li> <li>Proven ability to collaborate effectively with multiple, cross-functional stakeholders to achieve results</li> <li>Previous experience mentoring others and are able to constructively provide feedback to others.&nbsp;</li> <li>Ability to motivate the team and keep them engaged in an otherwise structured process</li> <li>Proven ability to be subject matter expert in the relevant line of business</li> </ul> <h3><strong>Preferred qualifications</strong></h3> <ul> <li>Previous experience in a team lead or people management role</li> <li>Prior experience in Reconciliation and operations data analysis</li> </ul>