Technical Account Manager

<h2><strong>Who we are</strong></h2> <h3><strong>About Stripe</strong></h3> <p><span style="font-weight: 400;">Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.</span></p> <h3><strong>About the team</strong></h3> <p><span style="font-weight: 400;">Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.<br></span></p> <h3><strong>What you’ll do</strong></h3> <p><span style="font-weight: 400;">Strategically support Stripe’s largest and most complex users.<br></span></p> <p><strong>Responsibilities</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Provide a gold standard experience to your assigned accounts’ key stakeholders</span><span style="font-weight: 400;"><br></span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work with the wider Operations team to provide current state, resources and knowledge to enable gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development</span><span style="font-weight: 400;"><br></span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Foster long term user relationships that grow loyalty to Stripe and Stripe products</span><span style="font-weight: 400;"><br></span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion</span><span style="font-weight: 400;"><br></span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work closely with Account Management and other user facing teams as part of a larger effort to support users on Stripe</span><span style="font-weight: 400;"><br></span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Lead user facing meetings both in person and through video chat</span><span style="font-weight: 400;"><br></span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Collaborate on the continued design of this support offering</span><span style="font-weight: 400;"><br></span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Create user-facing content for long term solutions</span></li> </ul> <h3><strong>Who you are</strong></h3> <p><span style="font-weight: 400;">We are looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.</span></p> <p><strong>Minimum requirements</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">5+ years experience in enterprise level client-facing work</span><span style="font-weight: 400;"><br></span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong product sense and energized by the challenge of solving difficult user related problems</span><span style="font-weight: 400;"><br></span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong written and verbal communication skills</span><span style="font-weight: 400;"><br></span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to lead complex integration conversations in a highly consultative and proactive manner</span><span style="font-weight: 400;"><br></span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Familiarity with APIs and ability to explain API concepts to Stripe’s largest and most technical customers</span><span style="font-weight: 400;"><br></span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Familiarity with SQL and comfort building basic queries and modifying more complex ones</span><span style="font-weight: 400;"><br></span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong technical troubleshooting skills and experience interfacing with technical teams</span><span style="font-weight: 400;"><br></span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Adept client relationship management skills </span><span style="font-weight: 400;"><br></span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to engage in business-level and technical conversations at multiple levels of the organization</span></li> </ul> <h3><strong>Preferred qualifications</strong></h3> <ul> <li><span style="font-weight: 400;">Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes</span></li> <li><span style="font-weight: 400;">Experience practicing in small to medium scale project management</span><span style="font-weight: 400;"><br></span></li> <li><span style="font-weight: 400;">Strong organizational skills and self-starting mindset</span></li> <li>Experience with tools like Postman, xCode, Python, Webhooks, and ETL&nbsp;</li> <li>Experience in the payments industry</li> </ul>